Talk to an expert
FAQ

Frequently asked questions about enterprise connectivity

Essential information about how Vialterna designs, deploys and operates resilient connectivity for distributed enterprises.

01

What does Vialterna do?

Vialterna designs, deploys and operates resilient enterprise connectivity for companies with distributed sites in Mexico.

02

Is Vialterna a traditional carrier?

No. Vialterna is carrier-agnostic and designs architecture around the customer’s operation, combining fiber, LTE, 5G, satellite and other technologies.

03

What types of companies does Vialterna support?

Companies operating branches, ATMs, stores, franchises, distribution centers, industrial sites, IoT devices or transactional infrastructure.

04

What does Availability as a Service mean?

We design, implement, monitor and manage connectivity architecture focused on keeping operations available.

05

Can you work with our current carriers?

Yes. We assess existing links, identify risks and redundancies, and complement the architecture where needed.

06

Does Vialterna provide satellite or cellular backup?

Yes. We design LTE, 5G and LEO satellite backup routes.

07

What is included in an assessment?

Coverage, carriers, links, single points of failure, site criticality, spend, performance and optimization opportunities.

08

Can we start with a pilot?

Yes. A small-site pilot can validate coverage, failover and operations before scaling.

09

Does Vialterna manage enterprise SIMs and IoT?

Yes. We manage SIMs, cellular connectivity, usage, activations, alerts, plan optimization and lifecycle.

10

How can I contact Vialterna?

Email atencionaclientes@vialterna.com or WhatsApp +52 55 8062 6884.